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Policy and Committee » Student Grievance Redressal Policy

Student Grievance Redressal Policy

MLN Public School has created a mechanism for redressal of students’ grievances related to academic and non-academic matters, such as assessment, victimization, attendance, charging of fees, conducting of examinations, harassment by Academic students or teachers etc.

Objectives of Grievance Redressal Committee
The purpose of the grievance redressal committees is to ensure a speedy response to and accountability of all concerned to the students of MLN Public School.

The objectives of the Grievance Redressal Committee are as under:-

  • Maintaining harmonious student – Student and faculty –Student relationship
  • Creating an environment in which students can freely express their grievances without fear of discrimination or victimization
  • Counseling students to refrain provoking of their fellow students against faculty and staff of the Academic.
  • Although the anti ragging committees are in place, the student may if he/she so wishes bring to the notice any incident of ragging through these committee shall ensure speedy action and protection of the student.
  • Ragging in any form is strictly prohibited in and outside the Academic and should be brought to the notice of the management immediately.

Jurisdiction of the Committee
The committee shall handle grievances received in writing about any of the following

  • Academic Matters – Issues related to marks, grade cards and other examination related matter, Transfer Certificate etc.
  • Financial Matter – relating to dues and payments
  • Administration Matters – Infrastructure related, food, sanitation, transport or victimization
  • Harassment and Ragging

Grievance Redressal Committee
The Vice Chancellor of the university shall constitute two Grievance Redressal Committees:-

  • School Level/Department Level Grievance Redressal Committees
  • The Academic Level Grievance Redressal Committee

The composition of the School Level/Department Level Grievance Redressal Committee is as under: Program chair/Head of Department – chairman

  • Two senior faculty members including one lady faculty
  • member - Member The concerned faculty mentor – Member
  • One administrative staff member- Member

The composition of the Academic Grievance Redressal committee is as under:

S. No. Committee Members Position
1. Mr. Ravinder Kumar Chairmen
2. Mr. V. P. Sharma  (Administrator) Member
3. Mr. Surender Kumar (Head Coordinator) Member
4.  Ms. Neha (PGT Maths) Member
5. Ms. Preeti (PGT Commarce) Member

Both these committees will deal with all grievances related to academics and administration. In addition, the academic level committee will also entertain the appeal filed against the decision of the student against the School/department Level Grievance Redressal Committee.