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Policy and Committee » Procedure for Redressal of Grievance

Procedure for Redressal of Grievance

An aggrieved student shall first submit his complaint in writing to his/her mentor who shall resolve the grievance with two days. In case the mentor is not able to resolve the grievance, he shall forward it to the chairperson of the School/Departmental Level Grievance Committee.

The chairperson of the School/Departmental Committee shall convene a meeting of the committee within 2 days of receiving the complaint from the faculty mentor or from the aggrieved student in case he/she applies directly to the committee. The chairperson shall attempt to resolve the grievance within a week of the receipt of the complaint and action taken report from the mentor.

If the student is not satisfied with the solution of the school/department level committee, he/she shall appeal to the Academic level committee giving the reasons for his/her dissatisfaction with the decision within a week of receipt of the decision of the school/department level committee.

The chairperson of the academic level redressal committee shall convene a meeting of the committee with 2 days of receiving the complaint. The academic level committee shall verify the facts and shall either endorse the decision of the school level committee or shall an appropriate order within a week of receipt of the grievance.

If the student is not satisfied with the decision of the redressal offered by the academic Level Grievance Redressal Committee he /she can submit an appeal to the Vice Chancellor MLN Public School within a week of the receipt of decision with all relevant details. The Vice Chancellor shall review the decision and pass an appropriate order.

The Vice Chancellor, if needed may recommend, necessary corrective action as he/she may deem fit , to ensure avoidance of recurrence of similar grievance at the academic, and the necessary changes shall be made in the rules of the academic. At all levels a fair hearing shall be given to all parties at all levels/committees. The form for submission of grievance is attached with this document.

The law of natural justice shall be observed and a fair hearing to the complainant and concerned persons shall be given at all levels. The relevant provisions of the Act/Regulations shall be kept in mind while passing an order on the grievance at any level, and no order shall be passed in contradiction of the same.